At Temps Dental Recruitment LTD ("we", "us", or "our"), we strive to provide excellent service. If you have any complaints or concerns regarding our website or services, please follow the procedure outlined below:
1. Submit Your Complaint:
- Please submit your complaint in writing to our designated complaints officer. You can send your complaint via email to info@tempsdental.co.uk.
2. Include Relevant Information:
When submitting your complaint, please provide as much detail as possible, including:
- Your name and contact information.
- A clear description of the issue or complaint.
- Any relevant documentation or evidence to support your complaint.
3. Acknowledgment of Complaint:
- Upon receiving your complaint, we will acknowledge receipt within 2 business days.
- Our acknowledgment will include information on how we will handle your complaint and the expected timeframe for resolution.
4. Investigation and Resolution:
- We will promptly investigate your complaint and strive to reach a resolution as quickly as possible.
- During the investigation process, we may contact you to gather additional information or clarification regarding your complaint.
5. Communication of Outcome:
- Once we have completed our investigation, we will communicate the outcome of your complaint to you.
- If your complaint is upheld, we will outline the actions we will take to address the issue and prevent recurrence.
- If your complaint is not upheld, we will provide you with a clear explanation of our findings and reasoning.
6. Escalation:
- If you are not satisfied with the outcome of your complaint, you may request further review by escalating your complaint to a higher level of management within Temps Dental Recruitment LTD.
7. Contact Information:
- If you have any questions or concerns about our complaints procedure, or if you would like to submit a complaint, please contact us at info@tempsdental.co.uk.
We are committed to addressing all complaints in a fair and timely manner. Your feedback is valuable to us and helps us improve our services.
Thank you for choosing Temps Dental Recruitment LTD.
Last updated: 24.02.2024